Frequently Asked Questions
Find answers to common questions about our products, ordering, and services
We do not have a minimum order quantity. You can order as little as 1 gram or as much as you need. Our flexible ordering system allows researchers to purchase exactly what they need for their projects.
Currently, we ship within the United States only. We offer multiple shipping options including standard ground shipping, 2-day express, and overnight delivery. International shipping capabilities are planned for future expansion.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment gateway. For institutional customers, we also accept purchase orders from established accounts. Contact us to set up NET-30 payment terms for your organization.
Once your order ships, you will receive an email notification with tracking information. You can also log into your account on our website to view order status and tracking details for all your orders.
Yes, Certificates of Analysis are available for all our products. You can download COAs directly from the product page, or they will be included with your shipment. If you need a specific lot number COA, please contact our customer service team.
Due to the nature of chemical and biochemical products, we cannot accept returns of opened products. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a replacement or refund. Unopened products may be returned within 30 days of purchase.
Our products are intended for research use only (RUO) and are not approved for human or veterinary use. They are suitable for laboratory research, development, and analytical purposes only.
Yes, we offer custom synthesis services and can provide bulk quantities for many of our products. Please contact us with your specific requirements including compound specifications, quantity needed, and timeline. Our team will provide a custom quote within 24-48 hours.
All our products are manufactured following cGMP (current Good Manufacturing Practice) guidelines. Each batch undergoes rigorous quality control testing including HPLC, NMR, and mass spectrometry analysis to ensure purity and identity. We maintain detailed documentation for all quality control procedures.
Storage conditions vary by product. Specific storage requirements are listed on each product page and on the product label. Generally, most products should be stored in a cool, dry place away from direct sunlight. Some products require refrigeration or freezer storage. Always refer to the product-specific storage instructions.
Yes, we have a team of experienced scientists available to provide technical support. You can reach our technical support team via phone at (XXX) XXX-XXXX or email at support@soltecventures.com. We respond to technical inquiries within one business day.
You will need to provide shipping and billing addresses, contact information, and payment details. For institutional orders, you may also need to provide a purchase order number and any special shipping or handling instructions.
Standard ground shipping typically takes 3-5 business days. 2-day express shipping delivers within 2 business days, and overnight shipping delivers the next business day. Processing time is typically 1-2 business days. Some specialized products may require additional processing time.
Yes, you can request a quote for any product or combination of products. Simply add items to your cart and use the "Request Quote" option, or contact us directly with your requirements. Quotes are typically provided within 24 hours during business days.
Yes, Material Safety Data Sheets (MSDS) or Safety Data Sheets (SDS) are available for all our products. You can download them from the product page or request them to be sent with your shipment. These documents provide important safety and handling information.
Still Have Questions?
Our customer service team is here to help. Contact us for personalized assistance.
Call Us
(978) 744-2665
Email Us
info@soltecventures.com
Business Hours
Mon-Fri 9AM-5PM EST